Please inform City Avenue Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. A damage deposit of AED 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please note that guest are requested to present the credit card used to make the reservation upon check-in at the hotel. Please note if booking is made on someone else’s behalf, please contact the hotel directly to arrange for third party billing at least 3 days prior the arrival date. Please note that the hotel reserve the right to pre-authorize the credit card prior to arrival. All guests staying are required to provide their original passport or UAE identity card. Please note that the hotel reserves the right to refuse entry of the guest who are not registered upon check-in. Guests who wish to have an extra bed, must reserve beforehand with the property and charges will apply. Extra bed charges are not inclusive of breakfast. The maximum number of children that are specified under each room type will be accommodated free of cost and are expected to share the existing beds with their parents. Should they wish to have an extra bed the same should be reserved and changes applicable. Groups: When booking more than 9 rooms, different policies and additional supplements may apply. PCR test is available at the hotel on an additional Coast (Subjected to Availability) All guests must register upon arrival. No visitors or unregistered guests are allowed in guestrooms.
