Krystal Palace Douala

Name: Krystal Palace Douala
Address: Boulevard de la Liberté, Douala, BP3633, Cameroon, Douala, Littoral Region, BP3633, Cameroon

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Fast facts

Check in from:	14:00
Check out before:	11:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

View all

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

More about Krystal Palace Douala

Krystal Palace Douala

Set in Douala, 49 km from Tiko Golf Club, Krystal Palace Douala offers accommodation with an outdoor swimming pool, free private parking, a terrace and a restaurant. This 5-star hotel offers an ATM and a concierge service.

Reviews from

Mentioned by travellers

Business traveller

Comment: 30 Mar 2026

Stayed in: Mar 2026

Excellent Choice

Perhaps the best place I've stayed in, in Cameroon. Krystal Palace Douala reeks of class. The structure kind of reminds me of my stay at Novotel Nairobi Westlands. I spent two nights at the property. On the first night I was on the third floor. Room was comfy. Sleep quality was excellent. Views are okay. Later, I went a floor higher, although I would have preferred a floor much higher than the fourth. The room was definitely better by design. I thought there was a big mistake when I didn't initially locate where to plug my phone. I was used to bedside drawers and didn't realise the decor was not a drawer — and sockets were underneath. Would prefer the sockets were higher though. That's about the only snag for me.
Food was nice. Buffer breakfast with loads of options to choose from. Staff were courteous and well trained. The property is quite big and it has a whole lot of facilities, even for children.
It has an in-house nightclub and so much more. WiFi worked very well... Really lovely place.

Hotel response

Comment: 13 Apr 2026

Dear Mr. Niyi David,
Thank you so much for this wonderful and detailed review! We are truly delighted to read that your stay at Krystal Palace Douala left such a positive impression — and the comparison to Novotel Nairobi Westlands is a lovely compliment that we genuinely appreciate.
We are pleased to know that you enjoyed the comfort of our rooms, the quality of our breakfast buffet, and the warm service from our team. Our staff works hard to create an environment that is both professional and welcoming, and feedback like yours is a great source of motivation for all of us.
Your observation regarding the socket placement is very valuable. We understand how important convenience is, especially for our guests who travel with multiple devices, and we have taken note of your suggestion for future improvements.
We hope to welcome you back soon — perhaps this time on one of our higher floors! — for another memorable experience.
Warm regards,
Irma EBENE, Guest Relations Supervisor

Family traveller

Comment: 1 Jul 2026

Stayed in: Jun 2026

Great option in Douala!

We spent a night here before our return flight and my kid & I loved it!
Service is good, especially at breakfast, which was absolutely fantastic btw!
The amenities in the hotel were good, complimentary drinks were a nice touch.
Hotel room was OK too, and my kid loved the bathtub!
My only suggestion is to get rid of the strong mold smell in the corridor and the room.
To me, this a good, cheaper alternative to the K Hotel where I also stayed.

Solo traveller

Comment: 30 Jun 2026

Stayed in: Jun 2026

KRYSTAL PALACE STAY

We had an excellent stay at the Krystal Palace Hotel, and I want to recognize several employees who made our visit truly memorable.
A special thank you to Michal, the Front Desk Manager, for the warm welcome and smooth check-in. Michal was professional, friendly, and made us feel valued from the moment we arrived.
I'd also like to recognize Fabrice, the Bar Manager/Bartender, along with Anuio, Agnes Fule, Djoukouo Kouoh, and Jestyka. Every one of them went above and beyond to provide outstanding customer service. They were attentive, welcoming, accommodating, and always had a positive attitude. Their genuine kindness and willingness to help made our stay even more enjoyable.
It is rare to find a team so dedicated to making guests feel comfortable and appreciated. Their exceptional service is a credit to the hotel, and I hope management recognizes them for their hard work.
Thank you all for making our stay such a wonderful experience. We would happily stay here again and highly recommend the Krystal Palace Hotel to anyone looking for excellent hospitality.

Group traveller

Comment: 22 Jun 2026

Stayed in: Jun 2026

Very welcoming hotel, clean and well-located

Very nice hotel
Reception and staff are very kind, smiling, and helpful
Room is very clean
Cafeteria: full of good things to discover

Business traveller

Comment: 15 Dec 2025

Stayed in: Dec 2025

Excellence and Class

My event went well at Krystal Palace. Thank you for so much giving me the best experience with my guests. We had the best time at your event hall.

Hotel response

Comment: 13 Apr 2026

Dear Mr. Tchoungong,
Thank you for this wonderful feedback! We are so glad your event was a success and that you and your guests had a great time in our event hall. It was truly our pleasure to be part of such a special occasion.
We hope to welcome you back at Krystal Palace for many more memorable moments!
Warm regards,
Irma EBENE
Guest Relations Supervisor