Hôtel Spa Thermalia
+ 49
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Fast facts
Check in from: | 3:00 PM |
|---|---|
Check out before: | 11:00 AM |
Pets | Pets allowed with an extra charge |
Amenities
WiFi
Parking
Air conditioning
Pool
Fitness Center
Spa
More about Hôtel Spa Thermalia
Hôtel Spa Thermalia
Offering a covered heated swimming pool, a spa, and a fitness room, Hôtel Spa Thermalia offers accommodations in Châtel-Guyon, 11 mi from Clermont Ferrand . Free WiFi is available throughout the property.
Reviews from 
Anonymous traveler
Comment: Apr 30, 2026
Stayed in: Apr 2026
Lovely property, delicious breakfast. Comfy bed.
Anonymous traveler
Comment: Sep 8, 2026
Stayed in: Sep 2026
We stayed in this hotel our journey down France. First visit very good, nice room, pleasant staff. Breakfast disappointing.
On the way back home our second time – I had booked wrong day and we arrived a day early, but hotel staff were helpful and changed date. Room was OK.
However, after we returned from dinner at 9.30 we were unable to get into hotel. We had not been given directions on how to enter. Fortunately, after a while we found a window open into reception and I was able to climb in. Otherwise, we might have had to sleep in the car!
Next morning we explained what had happened and we got no apology, some attempt to tell us the code – too late, and possibly a small reduction in the bill.
we wont be going again.
On the way back home our second time – I had booked wrong day and we arrived a day early, but hotel staff were helpful and changed date. Room was OK.
However, after we returned from dinner at 9.30 we were unable to get into hotel. We had not been given directions on how to enter. Fortunately, after a while we found a window open into reception and I was able to climb in. Otherwise, we might have had to sleep in the car!
Next morning we explained what had happened and we got no apology, some attempt to tell us the code – too late, and possibly a small reduction in the bill.
we wont be going again.
Business traveler
Comment: Nov 18, 2025
Stayed in: Nov 2025
A shame.
⭐ 1 star only because you can’t put less.
When we arrive, no one at the reception: only keys placed on a table. So I call the indicated number and come across the boss, who invites me to “take the key with my name”... except that no key had a name. He eventually descends, cigar in the mouth, in a space yet non-smoking.
I ask him where the parking is; he replies that “given our little suitcase, we don’t care.”
I ask him the closing hours of the reception; he replies: “Bah in the evening... do I look so drunk?!”
First impression: catastrophic.
We finally go to the indicated room... which was already occupied by someone. So we're going down, let's call the number back. He comes back, clearly annoyed at having to move. When we explain to him that the room is already paid and that we should not be able to enter another guest, he literally calls us “victims”.
My companion insists on the unacceptable side of the situation. The boss, rather than apologizing, asks me if I “really live with this energetic”, pointing to my spouse. Totally out of place. He finally gives us another key, sighing.
The elevator smelled like cigars.
The room smelled of the enclosed and damp, and there were cigarette butts on the balcony. We didn’t even insist because of the director’s obvious incompetence (because yes, he was the boss).
The worst part: in front of customers, he does not hesitate to insult his employees.
Absolute shame.
When we arrive, no one at the reception: only keys placed on a table. So I call the indicated number and come across the boss, who invites me to “take the key with my name”... except that no key had a name. He eventually descends, cigar in the mouth, in a space yet non-smoking.
I ask him where the parking is; he replies that “given our little suitcase, we don’t care.”
I ask him the closing hours of the reception; he replies: “Bah in the evening... do I look so drunk?!”
First impression: catastrophic.
We finally go to the indicated room... which was already occupied by someone. So we're going down, let's call the number back. He comes back, clearly annoyed at having to move. When we explain to him that the room is already paid and that we should not be able to enter another guest, he literally calls us “victims”.
My companion insists on the unacceptable side of the situation. The boss, rather than apologizing, asks me if I “really live with this energetic”, pointing to my spouse. Totally out of place. He finally gives us another key, sighing.
The elevator smelled like cigars.
The room smelled of the enclosed and damp, and there were cigarette butts on the balcony. We didn’t even insist because of the director’s obvious incompetence (because yes, he was the boss).
The worst part: in front of customers, he does not hesitate to insult his employees.
Absolute shame.
Hotel response
Comment: Dec 9, 2025
Bonjour,
Nous sommes sincèrement désolés de lire votre retour et de l’expérience que vous avez vécue lors de votre séjour.
Les faits que vous mentionnez sont contraires au professionnalisme attendu au sein de notre établissement et font l’objet d’une attention particulière.
Nous vous remercions de nous en avoir informés et regrettons profondément le désagrément rencontré.
Cordialement,
L’équipe Thermalia
Nous sommes sincèrement désolés de lire votre retour et de l’expérience que vous avez vécue lors de votre séjour.
Les faits que vous mentionnez sont contraires au professionnalisme attendu au sein de notre établissement et font l’objet d’une attention particulière.
Nous vous remercions de nous en avoir informés et regrettons profondément le désagrément rencontré.
Cordialement,
L’équipe Thermalia
Business traveler
Comment: Sep 21, 2025
Stayed in: Aug 2025
Geologist-facilitator responsible naturalist group
We were there for 32 people, group of Geologists and Naturalists gathered by me - Friends of the Museum and Educational Service... excellent hotel-restaurant, in all respects, with heated pool and Spa, open until 10 pm... exceptional
Jean-Michel BRAGARD, animator-geologist at the Museum of Belgium, Brussels, since... 40 years!!!
Jean-Michel BRAGARD, animator-geologist at the Museum of Belgium, Brussels, since... 40 years!!!
Hotel response
Comment: Dec 9, 2025
Bonjour,
Un grand merci pour votre retour enthousiaste et pour la confiance que vous nous avez accordée en accueillant votre groupe.
Nous sommes ravis que l’établissement, le restaurant ainsi que les espaces piscine et spa aient contribué à la réussite de votre séjour. Accueillir des groupes de passionnés venus partager leur savoir est toujours un plaisir pour nos équipes.
Au plaisir de vous recevoir de nouveau à Châtel-Guyon.
Bien cordialement,
L’équipe de l’Hôtel Spa Thermalia
Un grand merci pour votre retour enthousiaste et pour la confiance que vous nous avez accordée en accueillant votre groupe.
Nous sommes ravis que l’établissement, le restaurant ainsi que les espaces piscine et spa aient contribué à la réussite de votre séjour. Accueillir des groupes de passionnés venus partager leur savoir est toujours un plaisir pour nos équipes.
Au plaisir de vous recevoir de nouveau à Châtel-Guyon.
Bien cordialement,
L’équipe de l’Hôtel Spa Thermalia
Solo traveler
Comment: Jul 31, 2025
Stayed in: Jul 2025
Quiet and soothing stay
Clean, quiet and welcoming.
Friendly staff!
Very good breakfast.
Very good restaurants nearby.
I recommend.
Friendly staff!
Very good breakfast.
Very good restaurants nearby.
I recommend.
Hotel response
Comment: Dec 9, 2025
Bonjour,
Merci beaucoup pour votre commentaire et pour votre recommandation.
Nous sommes ravis que vous ayez apprécié le calme de l’établissement, l’accueil de notre équipe ainsi que le petit-déjeuner.
Au plaisir de vous accueillir à nouveau pour un séjour tout aussi apaisant.
Bien cordialement,
L’équipe de l’Hôtel Spa Thermalia
Merci beaucoup pour votre commentaire et pour votre recommandation.
Nous sommes ravis que vous ayez apprécié le calme de l’établissement, l’accueil de notre équipe ainsi que le petit-déjeuner.
Au plaisir de vous accueillir à nouveau pour un séjour tout aussi apaisant.
Bien cordialement,
L’équipe de l’Hôtel Spa Thermalia
Very good location
20 avenue Baraduc, Châtel-Guyon, 63140, France|0.12 km from city center
Check in and check out
Check in from:
3:00 PM
Check out before:
11:00 AM
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Hôtel Spa Thermalia: FAQs
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