Mangyaring ipagbigay-alam sa Madrigal nang maaga ang iyong inaasahang oras ng pagdating. Maaari mong gamitin ang Special Request box habang nagbu-book, o makipag-ugnayan mismo sa property gamit ang mga detalyeng makikita sa confirmation mo. Kinakailangang magpakita ang mga bisita ng photo identification at credit card sa pag-check in. Mangyaring tandaan na lahat ng Special Request ay batay sa availability at maaaring may karagdagang bayad. Bilang tugon sa Coronavirus (COVID-19), kasalukuyang ipinapatupad sa accommodation na ito ang karagdagang patakaran sa kaligtasan at kalinisan. Dahil sa Coronavirus (COVID-19), gumagawa ng hakbang ang accommodation na ito para tulungang pangalagaan ang kaligtasan ng mga guest at staff. Maaaring mabawasan o hindi maging available ang ilang service at amenity. Puwede lang mag-check in ang mga guest na wala pang 18 taong gulang kapag may kasamang magulang o official guardian. Kailangan ng damage deposit na EUR 150 sa pagdating. Kukunin ito sa pamamagitan ng credit card. Makukuha mo ang reimbursement sa check out. Ire-refund nang buo ang deposit mo sa pamamagitan ng credit card, pagkatapos na mag-inspect ng accommodation mo. Reservation of 5 to 9 rooms : 30% of the total amount is required at the time of reservation. The balance must be paid 1 month before the arrival date. Both of these elements are imperative to guarantee the reservation in its entirety. Failure to receive the required payment will result in automatic cancellation of the booking by the hotel. Cancellation terms: In case of partial cancellation of the stay, the customer must notify the hotel upon arrival. For certain tariff offers, special cancellation conditions that modify these general conditions may apply. Total conditions: • Group cancellation 31 days before the arrival date: 0% of the stay is due. • Group cancellation between 31 and 14 days before the arrival date: 80% of the stay is due. • Group cancellation between 14 days and the day of arrival: 100% of the stay is due. Partial conditions: • Cancellation of 20% of the rooms without charge up to 14 days before the arrival date. • Cancellation of 1 to 2 rooms without charge between 13 and 2 days before the arrival date.