Kinakailangang magpakita ang mga bisita ng photo identification at credit card sa pag-check in. Mangyaring tandaan na lahat ng Special Request ay batay sa availability at maaaring may karagdagang bayad. Mangyaring ipagbigay-alam sa First Light Mooloolaba, an Ascend Collection Hotel nang maaga ang iyong inaasahang oras ng pagdating. Maaari mong gamitin ang Special Request box habang nagbu-book, o makipag-ugnayan mismo sa property gamit ang mga detalyeng makikita sa confirmation mo. Puwede lang mag-check in ang mga guest na wala pang 18 taong gulang kapag may kasamang magulang o official guardian. Kailangan ng damage deposit na AUD 300 sa pagdating. Kukunin ito sa pamamagitan ng credit card. Makukuha mo ang reimbursement sa loob ng 7 araw pagkatapos ng check out. Ire-refund nang buo ang deposit mo sa pamamagitan ng credit card, pagkatapos na mag-inspect ng accommodation mo. Please note there is 1.43% surcharge applies for all credit card transactions. Please note that the office hours are as follows: Monday-Friday: 8:30-17:00 Saturday: 9:30-15:30 Sunday: 10:30-15:30 If you expect to arrive after hours, please contact the property in advance to arrange key collection using the contact details found on the booking confirmation. In the event that the Government issue travel restrictions for border closures, lock downs and mandatory isolation that prevent guests from travelling, all cancellation fees will be waived based on proof of evidence provided. This does not cover any flight cancellations or any quarantine procedures upon return from your holiday at First Light Mooloolaba. The room images displayed are suggestive only. First Light Mooloolaba is strata titled so room furniture varies from room to room. All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking when the legal guardian cannot provide current photo ID when requested at check-in. Please note a no party policy strictly applies. Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.